LAPPIE AI
Lappie

terms of service.

Effective date: 23 March 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you”, “your”, “the Client”) and Moli Pty Ltd, trading as Lappie(“we”, “us”, “our”), governing your access to and use of the website at lappie.ai and all associated services, tools, platforms, and deliverables (collectively, the “Services”).

By accessing or using any part of our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Services immediately.

2. About Us

  • Company: Moli Pty Ltd
  • Trading as: Lappie
  • Registered address: 24a Belair Drive, Constantia, Cape Town, 7806, South Africa
  • Contact: oli@lappie.ai

3. Description of Services

Lappie is an AI orchestration studio. We design, build, and deploy AI-powered systems for businesses, including but not limited to automation workflows, content systems, lead generation pipelines, customer operations tooling, and bespoke software applications.

Our website provides information about our services, a portfolio of work, educational content, interactive tools, and mechanisms to contact us or book consultations.

4. Eligibility

You must be at least 18 years of age to enter into a service agreement with us. There are no age restrictions for browsing the website. By engaging our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding agreements.

5. Client Engagements and Contracts

Service engagements between Lappieand clients are governed by separate, written agreements (“Service Agreements”) that outline the specific scope of work, deliverables, timelines, fees, and terms applicable to that engagement. In the event of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail.

6. Fees and Payment

The following general payment terms apply to all service engagements unless otherwise specified in a Service Agreement:

  • A minimum deposit of 50% of the agreed project fee is required before any work commences.
  • The remaining balance is payable upon completion or as otherwise specified in the Service Agreement.
  • All fees are quoted and payable in South African Rands (ZAR) unless explicitly stated otherwise.
  • We reserve the right to pause or suspend work if payment obligations are not met within the agreed timeframes.
  • Fees are non-refundable except as expressly provided in Section 7.

7. Refund Policy

Refunds are considered on a case-by-case basis at the sole discretion of Moli Pty Ltd. Factors considered include the stage of work completed, resources expended, and the circumstances of the request.

No refund is guaranteed. Any refund, whether full or partial, will be determined by reference to the applicable Service Agreement and the specific facts of the engagement. Requests for refunds must be submitted in writing to oli@lappie.ai.

8. Intellectual Property

8.1 Our intellectual property

All content on this website, including but not limited to text, graphics, logos, icons, images, software, code, design elements, and the overall look and feel, is the property of Moli Pty Ltd or its licensors and is protected by South African and international intellectual property laws, including the Copyright Act 98 of 1978 and the Trade Marks Act 194 of 1993.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from our website without our prior written consent.

8.2 Client deliverables

Ownership of deliverables produced under a Service Agreement will be governed by the terms of that agreement. Unless otherwise agreed in writing, intellectual property in bespoke deliverables transfers to the client upon receipt of full payment.

8.3 Pre-existing and shared tools

We retain all rights in our proprietary tools, frameworks, methodologies, and systems used in the delivery of Services, including any AI models, prompts, orchestration logic, and reusable components. These are licensed, not assigned, to the client for the purposes of the engagement.

9. AI Output Disclaimer

Our Services involve the use of artificial intelligence technologies, including large language models and generative AI systems. You acknowledge and agree that:

  • AI-generated outputs may contain inaccuracies, errors, biases, or hallucinations. We do not warrant the accuracy, completeness, reliability, or fitness for purpose of any AI-generated content.
  • AI outputs are provided as tools and starting points, not as definitive or authoritative sources. It is the client's responsibility to review, verify, and validate all AI-generated outputs before relying upon or publishing them.
  • We do not guarantee any specific outcome, result, or performance arising from the use of AI in our Services.
  • The behaviour of AI models may change over time due to updates by the model providers, which are outside our control.
  • We shall not be held liable for any loss, damage, claim, or expense arising from reliance on AI-generated outputs, whether direct, indirect, consequential, or otherwise.

10. Data Processing

Where our Services involve the processing of client data, including business data, customer records, or other information provided by the client, such processing will be governed by the applicable Service Agreement and conducted in accordance with our Privacy Policy and POPIA.

You warrant that you have all necessary rights, consents, and authorisations to provide any data to us for processing, and that such provision does not violate any applicable law or third-party rights. You indemnify us against any claim arising from your failure to obtain such rights or consents.

11. Limitation of Liability

To the maximum extent permitted by South African law, including the Consumer Protection Act 68 of 2008 where applicable:

  • Moli Pty Ltd, its directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our Services, regardless of the cause of action or the theory of liability.
  • Our total aggregate liability for any claim arising out of or relating to these Terms or our Services shall not exceed the total fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
  • We are not liable for any loss arising from force majeure events, including but not limited to natural disasters, pandemics, civil unrest, power outages, internet disruptions, acts of government, or failures of third-party services or infrastructure.
  • We are not liable for any downtime, interruption, or unavailability of the website or any third-party service integrated therein.

12. Indemnification

You agree to indemnify, defend, and hold harmless Moli Pty Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of or access to the Services.
  • Your breach of these Terms or any applicable law.
  • Your violation of any third-party rights, including intellectual property, privacy, or contractual rights.
  • Any data you provide to us or instruct us to process on your behalf.
  • Any claim by a third party arising from the use, publication, or distribution of deliverables produced under a Service Agreement.

13. Website Use and Conduct

You agree not to:

  • Use the website for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to gain unauthorised access to any part of the website, its servers, or any connected systems.
  • Interfere with or disrupt the integrity or performance of the website.
  • Introduce malicious code, viruses, or any other technologically harmful material.
  • Scrape, crawl, or harvest data from the website without our express written consent.
  • Reproduce, duplicate, or resell any part of the website or its content.

14. Third-Party Services and Links

Our website integrates with and links to third-party services, including Cal.com, Google Analytics, Meta, LinkedIn, Instagram, YouTube, Supabase, and SheetDB. We are not responsible for the availability, content, privacy practices, or terms of any third-party service. Your use of third-party services is at your own risk and subject to their respective terms and policies.

15. Modifications

We reserve the right to modify, update, or replace these Terms at any time and at our sole discretion. Changes will be effective immediately upon posting to this page with an updated effective date. Your continued use of the Services after any modification constitutes acceptance of the revised Terms.

We also reserve the right to modify, suspend, or discontinue any aspect of our Services, including features, tools, pricing, and content, at any time, without notice or liability.

16. Termination

We may terminate or suspend your access to the Services immediately, without prior notice, if we reasonably believe you have breached these Terms. Upon termination, all provisions of these Terms which by their nature should survive will survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Western Cape Division of the High Court of South Africa, sitting in Cape Town.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Moli Pty Ltd in relation to your use of the Services, and supersede all prior agreements, representations, and understandings.

20. Contact

For any questions or concerns regarding these Terms, please contact:

  • Moli Pty Ltd, trading as Lappie
  • Email: oli@lappie.ai
  • Address: 24a Belair Drive, Constantia, Cape Town, 7806, South Africa